Rotiboy Bakeshoppe Sdn Bhd

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Rotiboy Group (“RB”) respects and is committed to the protection of your personal information and your privacy. This Data Protection Privacy Notice explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010. Please note that RB may amend this Data Protection Privacy Notice at any time without prior notice and will notify you of any such amendment via our website or by email.
Your personal data covered by this privacy notice is only processed:
  1. With your explicit consent; or
  2. Where it is necessary to conclude a transaction with you (such as payment information) Where the processing is based on consent, you have the right to withdraw your consent at any time.
We collect your information when
  1. You make a transaction on our Ecommerce website.
  2. When you join our Rotiboy Rewards program.
  3. When you submit any enquiries or browse our website and or Mobile application.
  1. Information that we may collect includes your contact details, transaction information, e wallet, Credit Card details and any other information you may submit.
  2. We may also collect your product and purchase preferences.
  3. We may also collect device and technical information from you,
A. Information usage. We may use your information;
  1. To fulfil our commercial and delivery obligations to you with regard to your purchases and orders and to prevent any fraudulent transactions and claims.
  2. To manage and administer your membership with Rotiboy Rewards Programme.
  3. To maintain our website and mobile application.
  4. To customise our products offerings and services to your preferences as part of our customer service excellence.
B. Information Sharing. We may share your information
  1. With our third party service providers, so as to allow them to administer, maintain and manage our Ecommerce website and Mobile Application.
  2. With our Ecommerce partners, Brand partners to facilitate commercial transactions and benefits between the all the brands and our customers.
  3. With government bodies as required by applicable laws and your authorised representatives.

If you have consented to receive such communications from Rotiboy, you may receive offers that are tailored towards your preferences based on your purchase history, your participation in promotions, surveys, the loyalty program and your use of Rotiboy websites, and other social media channels as well.
As a member of our Rotiboy Loyalty Programme, in order to participate in benefits from the Loyalty Programme that are tailored towards your personal preferences we analyze your participation in the Programme, your purchase history, your participation in promotions, surveys and your use of Website, and other social media channels as well as any other data that you have provided to Rotiboy.
We may send you promotion updates and notifications without your advance consent only where you are an existing Rotiboy Loyalty customer or other services and such updates and/or notifications.
​​​​​​​You may receive pertinent offers and communications by different channels and you may update your preferences anytime or use the unsubscribe functionality for the different channels.


We aim to keep our information as accurate as possible. You can access your personal data, request correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose such as completing a retail transaction) and request that the processing of the personal data is restricted. Please go to your Loyalty Programme profile to make such update or please communicate with us as per the contact details in your country specific privacy notice.


If you communicate with us through social media.
If you choose to interact with Rotiboy via our Website, App or content through social media such as Instagram, LinkedIn or Facebook, your personal data (such as your name) will also be visible to all the visitors of your personal webpage on these social media platforms, according to your privacy settings. Rotiboy is not responsible for the processing of such personal data or the privacy policy of such social media websites.
​​​​​​​When you communicate with us through social media (for example, when you post a comment, upload media, send a personal message or become a fan of us by clicking the "Like" button, we may receive personal data about you (such as your (user) name, profile photo, your hometown, your email address and your gender). We will use the data received from social media in accordance with this Privacy Policy.


This Privacy Policy may be changed over time.
​​​​​​​Do regularly review this Policy for possible changes.


If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at [email protected]